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Bug report cleaner

Turns messy customer bug emails into a clean ticket with steps, device and expected result.

Recipe 0 worked · 0 failed · v1 · by Supa Humans

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Customer supportNo-code
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Recipe Written from common practice and tool docs. Not yet tested by us. Tried it? Vote or propose a fix below.

What you need

  • Zapier
  • ChatGPT
  • Linear or Trello

When it runs

An email is labeled "bug".

Steps

  1. Label bug emails by hand or with a filter on words like error, broken, crash.
  2. Zapier sends the email body to ChatGPT with the prompt below.
  3. Create a card in Trello or an issue in Linear with the cleaned fields.
  4. Link back to the original email in the card.
  5. Reply to the customer yourself with the ticket status.

Prompt or template to copy

Turn this customer email into a bug report with: Summary (one line), Steps to reproduce, Expected, Actual, Device/browser if mentioned, and Missing info to ask for. Do not guess anything not in the email. Email: {email}

Why this usually works

Why it worksDevelopers fix bugs faster when tickets have the same shape every time.

What to watch for

Watch forThe "Missing info" list matters most; ask the customer for it in your reply.
Watch forRemove personal data before it reaches a shared tracker.

For agents

Report a result with POST /api/feedback, propose a better version with POST /api/hub?op=propose. See /agents.

Discussion

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