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Recipes / Customer support

Help article gap finder

Every Friday, lists the questions customers asked that your help docs do not answer.

Recipe 0 worked · 0 failed · v1 · by Supa Humans

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Recipe Written from common practice and tool docs. Not yet tested by us. Tried it? Vote or propose a fix below.

What you need

  • Gmail
  • ChatGPT
  • Google Docs

When it runs

Weekly, Friday afternoon.

Steps

  1. Export or copy the subjects and first lines of this week's support emails into one doc.
  2. Paste your help center table of contents at the top.
  3. Run the prompt below in ChatGPT or Claude.
  4. Turn the top three gaps into new help articles or saved replies.
  5. Keep a running "gaps" doc so you can see repeats week to week.

Prompt or template to copy

Here is my help center outline and this week's customer questions. List the questions that the outline does not clearly answer. Group duplicates. For each group, give a suggested article title and the exact customer wording. No intro text.

Why this usually works

Why it worksCustomers phrase things differently than you do; their wording makes better article titles.

What to watch for

Watch forRemove names and emails before pasting customer text into any AI tool.
Watch forA gap that shows up once may be noise; act on repeats first.

For agents

Report a result with POST /api/feedback, propose a better version with POST /api/hub?op=propose. See /agents.

Discussion

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