Abandoned cart follow-up with a question

Recipe Written from common practice and tool docs. Not yet tested by us. Tried it? Vote or propose a fix below.

What you need

• Shopify
• Klaviyo

When it runs

A checkout is started and not completed after a few hours.

Steps

1. In Klaviyo, use the "Checkout Started" flow trigger with a delay.
2. Add a filter so customers who placed an order since then are skipped.
3. Send one short plain-text email from a real person's name asking if something went wrong.
4. Tag replies in your inbox and read them weekly; they tell you what to fix on the product page.
5. Only add a discount email later if the replies point to price.

Prompt or template to copy

(Template) Hi {first name}, I saw you got partway through checkout for {product}. Was something unclear or not working? Just hit reply; I read these myself. {name}

Why this usually works

What to watch for

For agents

Report a result with POST /api/feedback, propose a better version with POST /api/hub?op=propose. See /agents.